There are many qualities that are important to a company's success.  At Leland we believe the most important is the guiding philosophy that forms the character of our organization.

Leland has a written philosophy that guides our organization and our business relationships.   Every person in the Leland organization knows our philosophy and is accountable for insuring that these standards are consistently maintained.   We also encourage all of our business partners to hold us accountable for maintaining these standards by informing us if we ever fail to meet these commitments.

HONESTY

• Honesty is the foundation for all activities of the Company.
• Leland personnel will be honest and ethical in all of their activities.
• Leland personnel will not lie or distort the truth regardless of the consequences.
• Honest mistakes will happen. We will acknowledge a mistake and correct it to the extent possible.

RESPECT

• We will show respect for each and every person with whom we come in contact while performing our duties.

CUSTOMER SERVICE

• Our commitment is to provide outstanding service to our customers.
• We will promptly and courteously respond to all phone calls or other inquiries.
• We will meet our commitments and follow through on all of our responsibilities.
• We will continually update our knowledge and professional training to maintain the skills necessary for the highest level of service to our clients.

TEAMWORK

• We will support and help one another.

ATTITUDE

• We will be courteous and friendly at all times.
• We will strive to have fun and enjoy our work.