LELAND MANAGEMENT

LELAND MANAGEMENT

Leland Management
"The Management Company You Don't Have to Manage"

Career Opportunities

Call Center Representative - Orlando
Ref #: CALLCTR

Description

Call Center employees are responsible for answering incoming calls from customers to fulfill general inquiries regarding their homeowner's association. Time management, strong verbal communication skills, and a diligent work ethic are required.

Position Responsibilities

  • Answer a high volume of incoming calls.
  • Generate letters.
  • Complete duties such as faxing, copying, mailing, and filing.
  • Input residential information.
  • Communicate with customers and staff via email, telephone, and face-to-face.
  • Provide customers with service information.
  • Defuse and deescalate irate customers.
  • Research required information using available resources and knowledge.
  • Access, verify, and update customer information.
  • Accurately complete call log notations.

    Knowledge, Skills, & Ability

  • Bilingual Preferred.
  • Action and results-oriented, enthusiastic.
  • Resourceful, creative, decisive.
  • Strong customer service, communication and interpersonal skills required.
  • Excellent organization skills.
  • Ability to work independently and as a member of a team.
  • Ability to meet stringent deadlines.
  • Ability to work with sensitive information and maintain confidentiality.
  • Computer literate with proficiency and working knowledge of Microsoft Office Applications (Word, Excel, and Outlook). Experience in Association Software such as TOPS is favorable.
  • Minimum Requirements

  • 1-2 years administrative experience in a corporate setting.
  • High School Diploma or equivalent.
  • Special Requirements

    Physical demands include ability to lift up to 35lbs; standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to respond to emergencies in a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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    "Nadia is by far the best accounting liaison I have worked with as HOA President. I most appreciate how she consistently performs her job for us with excellent attention to detail, schedule and consistency. I have found her to be doggedly determined in completing tasks as well as fastidious in the level of quality and precision of execution. This year’s budget process was a breeze thanks to the great job she did on our behalf ."

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