Leland Management "The Management Company You Don't Have to Manage"
Call Center Representative - Orlando Ref #: CALLCTR
Call Center employees are responsible for answering incoming calls from customers to fulfill general inquiries regarding their homeowner's association. Time management, strong verbal communication skills, and a diligent work ethic are required.
Answer a high volume of incoming calls.
Complete duties such as faxing, copying, mailing, and filing.
Input residential information.
Communicate with customers and staff via email, telephone, and face-to-face.
Provide customers with service information.
Defuse and deescalate irate customers.
Research required information using available resources and knowledge.
Access, verify, and update customer information.
Accurately complete call log notations.
Knowledge, Skills, & Ability
Action and results-oriented, enthusiastic.
Resourceful, creative, decisive.
Strong customer service, communication and interpersonal skills required.
Excellent organization skills.
Ability to work independently and as a member of a team.
Ability to meet stringent deadlines.
Ability to work with sensitive information and maintain confidentiality.
Computer literate with proficiency and working knowledge of Microsoft Office Applications (Word, Excel, and Outlook). Experience in Association Software such as TOPS is favorable.
1-2 years administrative experience in a corporate setting.
High School Diploma or equivalent.
Physical demands include ability to lift up to 35lbs; standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to respond to emergencies in a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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"Hi Gary, I wanted to thank you for attending the presentation on the proposed changes to the community covenants and by-laws. Your comments and suggestions were very valuable to us and it is appreciated. Just one last thing. Darcie has been invaluable in this process and her knowledge has helped is immensely. I have lived in this neighborhood for a little over a year and been on the RAC for about the same time. My interactions with Darcie have always been pleasant and usually very informative. I learn something new every time I talk with her...She is a credit to Leland and I hope she can maintain contact with us even though she is moving up (good move on your part). Thanks Again"