Leland Management "The Management Company You Don't Have to Manage"
Customer Service - Orlando Ref #: ADM 027
Performs administrative and office support activities. Duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing. Strong communication skills are required.
Time management, strong verbal communication skills, and a diligent work ethic are required.
Complete duties such as faxing, copying, mailing, and filing.
Answer the phone.
Run weekly/monthly reports as directed.
Document uploads to document imaging management software.
Input residential information.
Communicate with customers and staff via email, telephone, and face-to-face.
Provide customers with service information.
Defuse and deescalate irate customers.
Research required information using available resources and knowledge.
Access, verify, and update customer information.
Accurately complete call log notations.
Knowledge, Skills, & Ability
Action and results-oriented, enthusiastic.
Resourceful, creative, decisive.
Strong customer service, communication and interpersonal skills required.
Excellent organization skills.
Ability to work independently and as a member of a team.
Ability to meet stringent deadlines.
Ability to work with sensitive information and maintain confidentiality.
Computer literate with proficiency and working knowledge of Microsoft Office Applications (Word, Excel, and Outlook). Experience in Association Software such as TOPS is favorable.
1-2 years administrative experience in a corporate setting.
High School Diploma or equivalent.
Physical demands include ability to lift up to 35lbs; standing, sitting, walking and occasional climbing. The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time. Ability to respond to emergencies in a timely manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
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"It has been a pleasure working with your company for the past two and half years and we are fortunate to have a Management Company with great people and talent. The BOD has been pleased with your company as evidenced by the new two year contract that was approved at the last Board Meeting. We look forward to working with you in the next two years and beyond."