"The Management Company You Don't Have to Manage"
A Community Asset
"I began reading the draft copy of the newsletter and came to the Updated Bowling Lanes part of your 'News from your Association Manager' tome. It struck me as one of the most succinct and clear descriptions of Marion Landing's ongoing financial strategy that I've ever run across. I intend to speak to Joe about making a recommendation to the Board that you be added to the listing of Marion Landing Assets on the Balance Sheet. "
"I would give Leland Management my highest reference to you. They are very professional, organized, on top of their game, and very very easy to work with. They have been in the business quite a long time and I have been dealing with Lisa Dixon and her staff for over 10 years now while I have been the president of our HOA. She has a wealth of knowledge, contacts and references of businesses that they deal with all the time to make our lives as board members so much easier. So in closing I would highly recommend that your property use Leland Management as the property management company. "
A Personal Thanks
"I personally want to thank you and Martha for all the help and advice you've given the LVE Board during this confusing and frustrating ordeal--your efforts on our behalf definitely helped to overcome the problem and resolve it in the best interests of the LVE Association. I will make it my business to let our members know just how essential Leland Management was in effecting this most satisfactory conclusion."
"Sarah and Ryan, I want to thank you both for the outstanding job you did not only in preparation for the budget/annual meetings but conducting the meetings as well. You are both true professionals who go above and beyond to see that our homeowners’ needs are attended to. Your professionalism, dedication and commitment is not the norm in the industry, and Pulte is fortunate to have both of you on our team, as well as the other members of the Leland organization. "
"I find Carol to be passionate about her job - confident and smart. She listens, assimilates information, draws conclusions and acts on them, all in collaboration with others. She takes risks and manages them intelligently. I have watched her interface with community residents and find that she balances the interests of all constituents. "
Thorough Grasp of the Community
"Darcie was instrumental in getting the Committee up for the task. She exposed the Committee to the history of the community, how finances were managed and areas requiring focus. I love to learn and she accommodated me. Her thorough grasp of the business model on how to manage a community like ours was impressive."
"I was a homeowner at the Villas at Island Club (Phase 1) for 8 years. I am writing this letter to express my gratitude and to say how much Leland has made a positive impact on where I have chosen to live. In addition I wanted to say a special thank you to Brenda, the LCAM for Island Club, for being a rock star in the field of resort management."
A True Asset
"I have worked with Leland's attorney liaison on many different occasions regarding issues with my HOA. I found this woman to be extremely professional in her conduct. She always has a smile on her face, is friendly to work with, and resolves my issues quickly. Leland Management has a real asset in Stacey. "
"I am, as well as everyone I talk to, so very pleased with Connie. She is very pleasant and efficient which makes our office run smoothly. The changes made have worked out well. It is a pleasure to have Connie here at our community."
Made My Day
"I do not know who did what today, but ladies you have made my day. Only this morning I felt I was going to have a big problem, and now at 3 p.m. it is a problem no more. Thank you both for rescuing my day."
Standard for Professionalism
"I have been exceptionally pleased with your responsiveness to questions and concerns, your attention to detail in providing answers and above all, your unique ability to respond so professionally to many of the of the residents in our community. Leland truly sets the standard for professionalism in the association management industry."
Great ARB Department
"Every time I've gone by to turn in some requests by my clients Leland always welcomes me with a smile, professionalism, and explains to me in detail the process for whichever request my client has. It amazes me how kind they are."
"It has been a pleasure working with your company for the past two and half years and we are fortunate to have a Management Company with great people and talent. The BOD has been pleased with your company as evidenced by the new two year contract that was approved at the last Board Meeting. We look forward to working with you in the next two years and beyond."
Excellent Board Certification Course
"On behalf of the Board of Directors, I thank and commend Leland Management for the excellent Condo Board Certification Course. It was very informative and the instructor was very knowledgeable. We will have a better Board because of it."
Happy to Live in a Leland Community
"I just wanted to share my feed back on my recent experience with our HOA and Leland Management. We recently purchased a home in a Leland community and had never been part of an HOA before. I contacted Leland Management via e-mail regarding general questions we had and to inquire about having a fence installed. We received a prompt reply and you followed up with all documents needed to help us get the process done smoothly. I must say I am very happy to live in a community that has such a great property management. It definitely makes our life easier!"
Simply A Pleasure
"Every time I've had to contact Leland Management whoever I've dealt with has been extremely polite, professional, and simply a pleasure to speak with. "
"We made a management change with both associations during a period of discontent, a new board (4 out of 5 new directors), and many dissatisfied homeowners. Our manager has been more than patient in guiding us, and helping us avoid numerous potential pitfalls. Leland’s commitment to their communities is outstanding, and they have helped us significantly lower our operating costs. The education they provide for board members has been invaluable to me personally, as well as to the rest of our board"
After Hours Emergency System
"After viewing the site, I called Leland's weekend emergency number to report the incident. Within half an hour our CAM called me at home! This system definitely works."
"Thank you for the most comprehensive financial statements that we have gotten since I have been a member of the HOCA Board of Directors. I think that you, Greg and our Board will be a great team this year. I am looking forward to working with you."
"I appreciate you dealing with the concerns head on ...thank you for all you do and I for one continue to be thankful for all you guys do to make our homes and areas so "taken care of". "
"Vivian has provided excellent and expedited service to me as a home owner at my community in Satellite Beach, FL. We truly appreciate her professionalism and attention to detail in handling our time-sensitive contractual requirements that facilitate a smooth closing."
"Just wanted to say THANK YOU for making it effortless to obtain estoppels for the builder. I have worked with a lot of managment companies. YOU truly make the difference at Leland."
"I know I've said this before, but what a HUGE pleasure it is working with you. Your professionalism and guidance makes all of us on the Board look so much better than we ever would without you there."
Wealth of Wisdom
"Leland has made significant improvements in our organization in the short time they have been on board. They have provided a wealth of wisdom and their response to anything presented to them has been almost instant. "
Caring and Conscientious
"Our Community Association Manager, Racheal, is one of the best managers I have worked with in my 30 years as a realtor, board member, and a property management owner . She is caring, concerned, conscientious, and humble all at the same time. This girl works weekends, late nights, and whenever she can, to get the job done."
Glad to Have Leland Management
"I am so glad we have Leland as our management company and more importantly that we have you and the team you lead."
Over and Beyond Our Needs
"We receive solicitations from other management companies, I however have no interest in switching away from Leland, our history with Leland in particular with Manager's performance goes over and beyond meeting our communities needs."
"Just wanted to take a moment to send you quick note and tell you what a fantastic job Leland is doing. Our CAM is consistently on the ball and always very flexible and works hard to please the members. Today we completed inspection of the community with all the VPs of the company. Everyone was blown away with how great the amenities looked."
Professionalism and Courtesy
"THANK YOU for your time and attention to my request. Your professionalism and courtesy was greatly appreciated at the end of my work day. I could hear your smile through the phone as you emailed me my assessment so quickly! "
"Congratulations and thank you again for all of your hard work. The impact you have made to the receivables for the community is significant. Your hard work and dedication shows in the results of your success."
Going Above and Beyond
"I wanted to take this opportunity to let Leland Management know what a great asset they have been for me. Leland goes above and beyond in trying to accommodate the needs and requests of the residents here in the community and always does so with a smile and friendly attitude. Your hard work and dedication are very much appreciated."
Tackling Complex Issues
"Just wanted to say how much I appreciate the work you and the staff do to try to help the residents understand some difficult and complex issues."
Outperforming Expectation and the Competition
"Our CAM has walked us through the planning every step of the way and worked diligently to complete every task and major project we set into motion. Her work is invaluable to us."
Attention to Detail
"Nadia is by far the best accounting liaison I have worked with as HOA President. I most appreciate how she consistently performs her job for us with excellent attention to detail, schedule and consistency. I have found her to be doggedly determined in completing tasks as well as fastidious in the level of quality and precision of execution. This year’s budget process was a breeze thanks to the great job she did on our behalf ."
Available In All Situations
"Annette has made herself available in any and all situations where she is needed and has helped us come up with viable solutions to vexing problems we've encountered. We don't know what we would do without her as our CAM."
Patience and Hardwork
"I thought I would take a minute to thank you for your patience with me, hard work and my continual education about how to best serve as a board member and President! You are truly an asset to us with your guidance and knowledge and I feel blessed to have been able to not only work with you as our LCAM but to get to know you better as a person. THANK YOU!"
Small Town Atmosphere
"An important part of our community is Leland Management. As a large management company, they have a "small town" atmosphere as you work with them. We are fortunate to have the Director of the Ocala Division, Martha."
Organized and Responsive
"Jill has been a breath of fresh air and has our Board running smoothly. She seems to be very organized and is definitely responsive. I will be honest, we are looking at all of our contracts this year and yours is not one we will be reviewing."
Pleasant and Knowledgeable
"Hi Gary, I wanted to thank you for attending the presentation on the proposed changes to the community covenants and by-laws. Your comments and suggestions were very valuable to us and it is appreciated. Just one last thing. Darcie has been invaluable in this process and her knowledge has helped is immensely. I have lived in this neighborhood for a little over a year and been on the RAC for about the same time. My interactions with Darcie have always been pleasant and usually very informative. I learn something new every time I talk with her...She is a credit to Leland and I hope she can maintain contact with us even though she is moving up (good move on your part). Thanks Again"